i. Must have government issued id
ii. Must be able to provide 5 personal references
iii. Must have some sort of document showing ownership of their home, if applicable (i.e. canceled check to mortgage company, payment coupon, etc.). If they rent, we will need landlord contact info
iv. May need last pay stub if employer will not verify employment over the phone. (Customer must have permanent job, source of income, or use SSI or child support. Temp jobs, loans, etc. not acceptable for income.)